Client Spotlight: Mountain Group Capital
An investment firm for health and technology startups, Mountain Group Capital is more than just an investor. The company is also a builder, partner and operator.
- Business Builders: Mountain Group Capital doesn’t just make great investments; it builds great companies. The firm believes that its role is to provide the capital as well as the expertise and industry knowledge to help companies grow and succeed.
- Patient Partners: Mountain Group Capital is committed to its investments for the long-term. The firm has confidence in the strength of its companies and works with them through times of both challenge and growth.
- Expert Operators: Leaders in health and technology founded Mountain Group Capital in 2002 and now bring their deep industry knowledge to their companies. The firm invests only in companies in its areas of expertise, providing those companies with industry insights and strategic value.
A firm with nine workstations and one server, Mountain Group Capital started working with Concept Technology about six months ago. The firm previously worked with another provider, but was looking for a partner who could respond to service calls and emails promptly and professionally.
Since the company doesn’t have an IT person on site, this response time is vitally important. A Concept Technology engineer responds to all calls for support within 30 minutes of the request.
“We couldn’t ask for a better IT company to meet all of our needs,” Mountain Group Capital Executive Assistant Deborah Mraz said. “They are very knowledgeable, efficient, with keeping a professional and friendly manner.”
Takeaway
- IT support turnaround time is important. Concept Technology is centrally located in Germantown, and we maintain a fleet of hybrid cars, so our engineers can respond to clients’ emergencies within 30 minutes, even if they have to travel to their places of business. Your IT service provider is only as good as its computer and technical support response time.
Mountain Group Capital
1600 Division Street, Suite 580
615.843.9100
