Career Opportunities with Nashville IT Experts

Named Top 10 Best Company Culture by Entrepreneur Magazine

What Employees Are Saying on Glassdoor

“The best company I have ever worked for.”

“Everyone at Concept Technology cares.”

“There are no egos and zero politics.”

“Leadership truly acts in the best interest of employees.”

Employee Benefits

We’re home to the best IT specialists in Nashville because we’ve created the best work environment.

100% Company-paid Medical & Dental
100% Company-matched 
Retirement Plan
100% Company-matched Retirement Plan
100% Company-paid 
Vision, Life & Disability
100% Company-paid Vision, Life & Disability
Company-issued 
Phone and Laptop
Company-issued Phone and Laptop
Fully Stocked Kitchen
Fully Stocked Kitchen
On-site Fitness Facility
with Showers
On-site Fitness Facility with Showers
Free "Bongo Java" Coffee
Beer Fridays
Beer Fridays
Catered Team Breakfasts
Flexible Spending Account (FSA)
LAN & Holiday Parties
LAN & Holiday Parties
Open-door Culture

Current Openings

Support Analyst

As a member of the Support Analyst team, you will:

  • Provide exceptional customer service via phone and email to all Concept Technology clients
  • Resolve help desk issues including troubleshooting hardware and software issues
  • Perform user administration duties
  • Work 8:00 am-5:00 pm
  • On-call rotation two to three times a year

It’d be nice if you were great at the following:

  • Microsoft Office 2007 to 2013
  • Windows 7, Windows 8, XP and Vista
  • Windows Server 2003, 2008 and 2012
  • Remote Desktop support
  • Small Business Server 2008/2011
  • Active Directory and Exchange
  • Patch management
  • Advanced printer / peripheral device troubleshooting
  • TCP/IP, DNS and DHCP
  • Remote support for handheld smartphones and tablets

Director of Client Services

Position Description:

Director of Client Services provides leadership, oversight and technical guidance to the support team in order to create best in class user experiences with the single focus of continuously improving service delivery. Additionally, this team member is directly accountable for employee growth/satisfaction and team performance.

Roles and Responsibilities:

  • Achieving business goals including enhancing escalation workflow, ticket quality, adherence to standards and SLA performance.
  • Hiring and retaining exceptionally talented staff.
  • Implementing a highly functional knowledgebase and systems for problem identification and root cause analysis.
  • Answering support requests; working with team members and team leaders to understand their needs/challenges.
  • Analyzing ticket volume and support trends in order to ensure optimum resource deployment, and owning the customer service issue resolution lifecycle from start to finish.Desired Skills and Experience:
  • Experience in growing, managing and inspiring internal teams; strong leadership and organizational skills must be complemented by relationship-building management style.
  • Experience in call center or service desk management.
  • Perform senior-level client negotiation and management skills, with clear and substantive speaking, writing and presentation skills.

Field Engineer

As a member of the Field Engineer team, you will:

  • Identify, analyze and resolve hardware, software and network-related problems

  • Assist our clients with hardware and software implementation projects

  • Network Evaluations, network and server deployments

  • On-site and remote network and computer support

  • Server Maintenance

  • Work 8:30am-5:30pm with no weekends

It’d be nice if you were great at the following:

  • Microsoft Office 2007 to 2013

  • Windows 7, Windows 8, XP and Vista

  • Windows Server 2003, 2008 and 2012

  • Mac OS

  • Remote Desktop Support

  • Small Business Server 2008/2011

  • Active Directory and Exchange

  • Experience with patch management

  • Advanced printer / peripheral device troubleshooting skills

  • Networking experience with TCP/IP, DNS and DHCP

  • Ability to support handheld smartphones and tablets.

  • Ability to manage projects

  • Dependable and punctual

  • Excellent communication skills, positive attitude and professional demeanor and appearance

  • Ability to handle multiple priorities

  • Good interpersonal skills and exceptional customer service skills

  • Strong critical thinking and problem solving skills

Business Development Associate

We are looking for a Business Development Associate (BDA) to join our team. The key responsibilities of this position include (but are not limited to) growing the sales pipeline through outreach and relationship building. You’ll work closely with sales and marketing to qualify prospects, share learnings and create either a customer or fan out of every interaction.  Ideal candidate must utilize a consultative, solution-based sales approach, complete all required administrative work in a timely fashion and follow established sales processes/procedures.

As a member of the Business Development team, you will:

  • Start meaningful conversations with IT decision makers that will benefit from CTI’s services via phone, email, social networks and real-life direct engagement.
  • Use impeccable communication skills to assess the prospect’s needs, explain Concept’s service offerings and assist in determining fit.
  • Work closely with Marketing to identify companies and more importantly people who match our customer profile.
  • Use a consultative and solution based approach to start the sales conversation and book meetings for the Business Development Managers (BDMs).
  • Build and maintain an active predictable pipeline by thinking creatively, delivering meaningful and personal follow-up through-out the process.
  • Update Pipedrive on a daily basis.
  • Create/maintain an individual success formula.
  • Proactively manage monthly calendar.
  • Demonstrate competitive differentiation
    • Know who you’re competing against and why someone should buy from CTI versus someone else
  • Ability to influence and persuade others
  • Be a team player with coworkers

Qualifications

  • Excellent oral and written communication and presentations skills
  • Excellent organizational, planning and prioritization skills
  • Consistent record of owning goals and surpassing them
  • 4-year degree or 2+ years of experience in sales
  • Comfortable using a CRM or SFA system
    • Familiarity with Pipedrive is a plus
  • Self-motivated, competitive and appreciates a team environment
  • An understanding of managed IT services is a plus

Business Development Manager

We are looking for a Business Development Manager (BDM) to join our team. The key responsibilities of this position include (but are not limited to) prospecting, developing new business, maintaining favorable relationships with existing clients, increasing monthly, recurring revenue, ensuring that client’s needs are uncovered and met and resolving customer issues/problems quickly. Ideal candidate must utilize a consultative, solution-based sales approach, complete all required administrative work in a timely fashion and follow established sales processes/procedures.

As a member of the Business Development team, you will:

  • Prospect/Generate leads:
    • Making a minimum of 20 outbound “activities”/week including a minimum of:
      • “3” first appointments/week
      • “2” discovery meetings/week
      • “1” proposal/week
    • Dedicating a minimum of one-hour per day to pure prospecting
    • Create/maintain an individual success formula
  • Generate new business
  • Compile and analyze information regarding prospects/clients
  • Account Management/Client Follow-up
  • Update Pipedrive on a daily basis.
  • Proactively manage monthly calendar.
  • Demonstrate competitive differentiation
    • Know who you’re competing against and why someone should buy from CTI versus someone else
  • Ability to influence and persuade others
  • Be a team player with coworkers

Qualifications

  • Excellent oral and written communication and presentations skills
  • Excellent organizational, planning and prioritization skills
  • Consistent record of owning goals and surpassing them
  • 4-year degree or 4+ years of experience in sales
  • Comfortable using a CRM or SFA system
    • Familiarity with Pipedrive is a plus
  • Self-motivated, competitive and appreciates a team environment
  • An understanding of managed IT services is a plus

To apply, send a resume to careers@concepttechnologyinc.com