Saving the Day for the Nashville Symphony by Staying the Night

Symphony

Providing Nashville with managed IT services is what we do best, and what we love most are the clients we serve. We help a number of local businesses with their IT infrastructure, including the Nashville Symphony. Most people know the Symphony for its grand concert hall and unforgettable musical arrangements. We know the Symphony for their wonderful partnership with our team – and the time a piece of critical IT hardware failed and we worked through the night to repair the network.

At the time of the incident, the Symphony’s IT infrastructure included nine physical servers on a 2003 operating system. During a remote firmware update, a controller on the storage array failed—kicking all 22 servers offline and shutting down the entire network. The Nashville Symphony faced the threat of losing data, revenue and productivity.

Fortunately, we had our monitoring system installed and one of our engineers was immediately notified of the hardware failure. Despite receiving the alert well after normal business hours (around 9 p.m.), he jumped into action and was en route to the Schermerhorn Symphony Center when he alerted his main point of contact at the Symphony. Another Concept Technology engineer arrived shortly after him, and together they identified the malfunctioning controller. Within three hours of downtime, they had confirmed that all data was safe.

They replaced the faulty equipment, diagnosed the damage caused by the outage and fully repaired the network overnight. Eight hours after the failure began—and before the Symphony opened for business the next day—the entire network was functioning again with zero loss.

Concept Technology has helped make our IT department reliable and responsive, allowing the rest of the organization to focus on their own jobs rather than dealing with technology problems. Some of the best parts about working with Concept Technology are their smiling faces, professional attitudes and the first-rate work they provide at all times.

– Trent Leach, Director of Information Technology, Nashville Symphony

At Concept Technology, we work to prevent IT failures from happening. When they do, we’re on top of the solution and willing to work as long as it takes to get a network back up and running—even through the night.

Since this incident, the Nashville Symphony has committed to investing in their IT services to ensure they never experience downtime that could halt a performance. Our engineers have since reduced the network to three physical servers and reconfigured the entire network infrastructure. Additionally, all of the Symphony’s servers have been updated to more recent operating systems. The Symphony has also implemented new procedures to prevent similar near-disasters in the future. Additionally, Concept Technology created a business continuity plan that outlines which backups are in place and how to keep the system running in the event of a power outage or disaster.

Sometimes the scare of a network failure is what it takes for a company to realize what’s at stake if its servers aren’t protected. Fortunately, this downtime occurred outside of normal business hours—allowing decision makers at the Symphony to recognize their vulnerabilities without experiencing any monetary loss.

The bottom line: Businesses rely on technology 24/7 and we are committed to providing them with the efficient, cost-effective technology services they need.