The scary truth is that most IT service providers will visit your office only as a last resort. Simply put, they consider onsite visits to be a plague on their profitability. They believe the more time they physically spend at your office, the less money they stand to make. That is seriously the industry standard and it is lame. Period.
In a world that is focused on seeing how fast humans can be taken out of the picture, Concept Technology believes that humans are the picture. That’s why we pair 24/7 remote monitoring with regularly scheduled in-person visits with our clients. And here’s why that should matter to your Nashville business:
The best consultants meet face-to-face.
We know that consistent onsite visits help us gain a deep understanding of how your team gets work done and what you value. That isn’t a “nice to have,” that is a “must have!”
Without a quality in-person connection with your team, you won’t receive well-rounded guidance or proper technology road-mapping.
“One of the biggest benefits of having regular onsite visits from the Concept Technology team is the idea of establishing a relationship. Getting to know these engineers is crucial to building trust and communication.”David Jean, System Administrator & Technical Service Director, Brentwood United Methodist Church
There’s only so much that can be done remotely.
By going onsite, we can identify risks and opportunities that can’t be detected over the phone or digitally. For example, we’ve caught everything from full-to-the-brim coffee mugs teetering on workstations to heaters cranked up meltingly high in server rooms. Remote monitoring alone can’t detect a person’s penchant for causing messes like these.
Not everyone is comfortable with remote service.
We understand that for some employees, in-person service seems like a more secure way to troubleshoot. Remotely logging into a workstation is absolutely safe, but psychologically it might not be preferred by everyone. If a staff member doesn’t feel at ease with how they receive IT support, they simply won’t request it. That can open your company’s network up to big issues.
Familiarity means dependability in time of crises.
When something goes wrong, and every passing minute means more dollars lost, you need an IT solution provider that already knows the ins and outs of your network. By providing consistent onsite service, our managed IT service engineers don’t need to wait for someone to show them where things are located or explain the company’s technology before they can begin resolving the problem.
Proactive onsite service saves you money.
Arguably the most important reason your business needs regular onsite managed IT service is that it helps eradicate issues before they even happen. Diligently managing your IT with regular office visits prevents costly disasters, and that is how we both stay profitable. It’s much more cost-effective for Concept Technology to provide proactive as opposed to reactive service. Most managed IT service providers fail to understand that going onsite is a big part of prevention, and they’d rather avoid connecting in-person with your team and/or respond only when something breaks. Is that the type of organization you want to trust with your IT? We hope not.
Bottom line, regular onsite service gives you:
- Prolonged equipment life
- More dependable technology
- Minimum downtime
- Increased efficiency
- Safer working environments
- Reduced costs
- Increased profit
Pair that with Concept Technology’s remote assistance (featuring the largest IT helpdesk in Nashville), and you can rest easy that your IT is safe and secure. Not convinced? Read what our clients have to say about our onsite and remote IT service.